FAQs

SHIPPING

 

How much does the shipping cost?

If you have an order of over 100€ the shipping fee is on us. For orders below 100€ the following fees will apply:

 

Delivery to Germany and Austria costs 4,90€.

 

Delivery to Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithunia, Luxemburg, Monaco, Netherlands, Poland, Malta, Portugal, Sweden, Spain, Czech Republic, United Kingdom, Cyprus costs 9,90€.

 

Delivery to Switzerland costs 23,90€.

 

Delivery to Iceland, Liechtenstein, Norway and Ukraine costs 25,90€.

 

Delivery to Canada and the USA costs 29,90€.

 

Delivery to Australia costs 34,90€.

 

 

What is the delivery time of my order?

Deliveries to Germany and Austria will take between 3-5 working days, whereas for deliveries to all other European destinations we calculate around 5-7 working days.

Shipments to all other countries worldwide will take up to 15 days.

 

Are you shipping to my country?

Yes, we do ship our goods to all locations worldwide.

 

Can I track my order?

Yes, once your order is dispatched you’ll receive an email containing the tracking link.

 

My order is taking longer than expected.

Once your order has been sent, it is in the hands of the courier. Shipping time estimates are given to us by the courier company, and may vary depending on locations. Any delays are outside of our control. Please also be aware of the fact that COVID-19 might also affect delivery times.

 

Are there customs/import duties or taxes?

Customs duties may apply for shipping locations outside Europe! Further information please read below.

All orders are being shipped from our warehouse in Germany. Therefore please be aware your country or national postal service may charge an additional customs duty, import tax or handling fee. Kind & Wild the Label is not responsible for any applicable duty, value added taxes (VAT), import consumption tax or handling charged to you by your country or postal service. Kind & Wild the Label is legally required to declare the full Euro value paid on international shipments. If problems occur please contact your local post office or customs.

Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Kind & Wild the Label in order to receive a refund. Refunds will only be issued once return orders have been received.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

To make sure it’s not all on you, we reduced all our product prices at least 15%!

I entered the wrong address. What can I do?

No worries! If you entered the wrong address, please send us an e-mail to support@maja-bali.com to let us know, or pop us a message on Instagram. If your order hasn’t been shipped already we can change your address. If it has been shipped already you will have to contact our shipping company to change your address and redirect your order. Additional costs may apply!

 

What if my package was returned to sender?

If the parcel is returned to sender as a result of being refused by the recipient or not collected from the collection point, then the order may not be eligible for refund. If that’s not the case and your package has been returned without obvious reason, please contact us per support@maja-bali.com and we will be able to take care of your case individually.

 

 

 

RETURNS

 

Can I return my order?

Yes, you definitely can. We have a return address in Germany.

We will happily accept all items purchased from www.kindnwild.com in their original, clean and unworn condition with all tags attached for a refund. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags still attached. You have 14 days from the day you receive your item(s) to qualify for a refund.

To start a return, you can contact us at info@kindnwild.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Do I have to pay for return shipping fees?

We care for our environment and want to minimize returns as much as possible. Please think twice before you order something and check the exact measurements of the pieces you want to buy to avoid preventable returns. If you need to return something you will be responsible for paying return shipping costs. We recommend reusing the packaging your order came in to lower your environmental impact.

(The only instance in which we will cover postage costs will be in the event of a faulty or incorrectly posted item.)

Can I exchange an item for another size?

If you would like to exchange something for a different size or style, please return the original item(s) for a refund and place a new order. We can’t provide exchanges due to our fast sell outs and the fact that most of the time different sizes aren’t available, at the time of return, anymore.

 

When will I receive my refund?

Once we have received your items, please allow 7-14 business to process your return and 5-10 business days for your bank to post the refund to your account. We’ll send you an email when our team has processed your refund so you know it’s on the way.

 

What happens if a return gets lost or damaged on the way?

 

Since you’re responsible for your returns, we always recommend choosing an insured shipping option, to make sure that if your package gets lost or damaged you will be compensated by the shipping company.